RETURNS POLICY

JCPROSHOP.com Satisfaction Guarantee

JCPROSHOP.com wants you to be completely satisfied with your purchase. Your happiness is important to us, yet due to the rehabilitation and hygiene nature of our products, some of our products must be non-returnable. Items that are not returnable are often indicated in its product description as well.

If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may contact us via customerservice@JCPROSHOP.com to confirm as to whether the product can be returned.

If the product is returnable:

When returning a product, you must contact JCPROSHOP.com within 2 days of receiving your product to obtain a Return Authorization (RA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by JCPROSHOP.com Customer Service Counselor in a track-able fashion, and the RA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in new condition, we will happily exchange your product. But on the other hand the re-shipment of the product will be on the customer expense, paid on delivery for the shipper.

Credits:

All returned items will be inspected upon arrival at our warehouse. In order to receive a full refund (minus shipping costs and restocking fees) the items must be returned in new and unused condition with all original packaging, paperwork and parts.

Once we accept your return, the payment method used to place the order will be credited back the full purchase price minus any shipping charges and a restocking fees. An email confirming your return and credit will be sent.

Some of our products are offered with "Free Shipping". If you return a product that has free shipping our outbound shipping costs will be deducted from your return refund. "Free Shipping" only applies when you keep the item.

Please allow 6 to 8 weeks from the time that the credit is issued for it to appear on your credit card statement. The length of time for the credit to appear is dependent on your credit card company and may take up to 1 - 2 billing cycles.

Please note: If a product is not in new condition (as described above) or does not meet the return conditions, we may not be able to issue you a credit or exchange, and the item may be shipped back to you at your expense.

It is very important you do not deface the retail box in any way, so please be sure your Return Authorization (RA) is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Authorization (RA). We will process your return immediately upon receipt.

Gift or Gift Voucher Returns:(Pending)

If you are returning a product that was originally purchased with a Gift Voucher, you will receive an exchange only. If you are returning a product that was given to you as a gift, you will receive an exchange only.

Return Policy Criteria:

We carry only top quality products which we are certain will help keep you energetic and safe; on the other hand we want you to shop in complete confidence! This is why JCPROSHOP.com puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, JCPROSHOP.com will ship you out a replacement at no charge.

Unfortunately, we will have to deny your refund if your return is sent back to JCPROSHOP.com without a Return Authorization (RA) or if the retail package or product is missing any contents or defaced in any way.

Return Service Fees: Most product returns require a service fee of $2. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs at affordable price, and our quality of service levels very high.

In the unlikely event that your order is incorrect, missing parts, damaged or defective, please contact us within 2 days of receiving the item, and we will send you the correct product, replacement product and/or parts at no cost to you. And, we will pay the return shipping if the return is a result of our error.

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE

If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge you for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

DEFECTIVE PRODUCTS

Because each of our wonderful suppliers handle defective items differently, please contact us via email on support@JCPROSHOP.com if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner.

COMMON SENSE PRECAUTION

Due to the medical and rehabilitation nature of the products we make available to consumers for retail, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, report it to us and consult with your medical professional before using! JCPROSHOP.com does not have medical professionals on staff, nor do we offer medical advice.

CANCELLING AN ORDER

In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Authorization via email once you have received the product, Cancellation@JCPROSHOP.com . Unauthorized returns/refused shipments will not be accepted or credited.

ORDER CANCELLATION POLICY:

Cancelled orders that have been charged on a credit card will be accessed a cancellation fee of $5 (Please understand that quite a lot of work goes into the return or cancellation process). Orders already shipped cannot be cancelled and will be handled as returns. We do not accept cancellation on special package or sale corner orders.

JCPROSHOP Customer Service:

Customer Service:
Email: customerservice@JCPROSHOP.com
Return Address:
JCPROSHOP
Customer Service
Mansourieh, Badran Street
Abounassar Bldg, 1st floor.
Apartment B